iSparks, inc. offers internet services ("Services") through it's SpamHero and Action Web services (collectively "iSparks", or "we" or "us") and associated websites ("Websites"). This policy describes what personal information iSparks collects, why it is collected, and how it is used. It applies to personal data and other information collected by us from or about prospective clients, current clients ("Clients"), and visitors and users of our Websites.
Information we collect
Personal information provided by you
When engaging with iSparks through our Websites or other means, you may be invited to provide personal information that you may elect to provide. Examples of these engagements include, but are not limited to, filling out a web form to request additional information about our services, completing a survey, asking a question, contacting us through a web chat, providing feedback, or commenting on a blog. Personal information may also be collected by us when you send us an email, call us on the phone, send us a text, message us through social media platforms, or any other means you may choose to communicate with us. If you choose to become a Client of our service, you will be required to provide some basic personal information on our order forms and control panels. Our Service order forms and control panels indicate data that is required or optional. In these interactions with you, we may collect the following information about you or other members of your organization that you elect to provide:
- Phone numbers
- Email addresses
- Mailing address
- Account login credentials
- Security questions and answers
- Billing and Payment information
- Time zone
- IP Address
- Feedback, testimonials, comments and notes that you may provide
- Customer support inquiries
Other data Clients process and store with us
As a service provider, iSparks stores and processes data ("Client Controlled Data") as directed by it's Clients. For example, Clients of our SpamHero service configure the "MX records" on domains they control to route email through the SpamHero service so that we can filter out spam messages for them. To cite another example, Clients of our Action Web Service control what content and emails they store on our servers. Clients ability to control the Client Controlled Data we store and process for them is limited by the capabilities of the iSparks Services they are subscribed to, the associated Terms of Service of the subscribed Services, and applicable laws for the handling of the data they control.
Website visitor information
When you visit our Websites, our web servers automatically log data about your visit, including your IP address, browser type, operating system, geographic location, the pages you visited, the website that referred you, the date, time and length of your visit and any other data that your browser may have provided. If you choose to provide additional personal information to iSparks during a visit to our Websites or by email, your IP address may be used to link this additional personal information to the website visitor data that we collect, which means your website visits may not be anonymous to us. See the "Cookies and third party tracking technologies" section of this policy for additional methods we use to collect website visitor information.
How we use your information
Personal information collected will only be used in a manner consistent within the context it was collected, unless specific and clear consent is given by you to use the data for purposes beyond the original purpose it was collected for.
To provide Services to Clients
Personal information provided directly by Clients (excluding Client Controlled Data as defined above) is used to provide Services, provide Client support, bill for Services, provide Clients information on using our Service, notify Clients of issues with our service, improve our Service, and keep Clients informed about our service offerings. If Clients choose to provide additional personal information beyond what is required, this information will only be used to enhance the Client's experience unless the Client provides consent to use the data for other purposes.
To send communications to our Clients
If you are a Client of iSparks, we may occasionally contact you about billing, issues related to your service, and information about new services we offer. In order to stop receiving these communications, you can either change the contact information on your account profile or cancel your account with us. We also give customers the option to subscribe to optional communications that allow them to get service status updates and feature updates. Customers can subscribe or unsubscribe to these notifications through the client control panel. Or, if it is more convenient, you may also send a request to to be excluded from specific Client communications. Depending on what types of Client communications you want to stop, it may require us to discontinue all outbound communications with you to accomplish your request.
To communicate with prospective clients
lf you have requested information about our services, we may occasionally contact you about our service offerings. If our communication to you was sent by email and an unsubscribe link is not included, you may simply respond with an opt-out request. You may also opt out of phone calls or other contacts by simply letting us know that you are no longer interested. You may also send a request to to opt-out of these communications. Please allow up to 2 business days for us to remove you from our contact lists.
Use of Client Controlled Data provided by Clients
Client Controlled Data (as previously defined) that is controlled by our clients is only used in accordance with the instructions of our Clients and within the limitations of subscribed Services and Terms of Service. Upon request, iSparks will provide Clients a data processing addendum that is compliant with EU General Data Processing Regulations which amends the agreement (or Terms of Service) between iSparks and the Client and governs iSparks' processing of client data. Regardless of whether clients choose to sign this data processing addendum, iSparks will follow the principles for protecting data privacy as specified in the addendum when acting as a data processor to handle data on behalf of it's clients.
To analyze and improve our Websites and Services
iSparks uses website visitor data to track the effectiveness of our advertising, to improve website compatibility with devices and browsers, identify and block malicious accesses to our websites, and measure traffic levels in order to maintain proper server capacities.
Cookies and third party tracking technologies
iSparks uses the following technologies to improve your experience and our business:
Disclosure of personal information
iSparks does not disclose your personal information to third parties except in the following cases:
For legal or safety reasons: We reserve the right to disclose personal information if we have reason to believe, in good faith, that one of the following conditions are met: (1) we have a legal obligation to do so, (2) it is necessary to protect our rights, (3) to investigate fraud, (4) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements or (5) it is in the interest of our safety, your safety, or public safety.
- PCI compliant payment processors for processing Client payments.
- Outsourced phone and chat support vendors. Clients that utilize our phone and chat support may be routed to an outsourced phone and chat support vendor. In such cases, staff members from our outsourced support vendor will have limited access to your account to assist you with your needs and are only authorized to access Client accounts while providing support. These accesses are automatically logged to ensure compliance with our data protection policies.
- Email services for CRM use. Our primary CRM email system is self-hosted, but a backup copy of our email is stored with an email provider for backup use.
- Co-location facilities. Our server hardware is co-located in secure data centers that have implemented strict access controls. Data center personnel are only authorized to access our servers under our direction.
- Outsourced hosting. Most of our Services are hosted on hardware that we own, but we do sometimes outsource the hosting of some Services that we provide to meet the needs of our Clients and our business.
Updating or deleting your personal information
If you are a Client of iSparks, you will normally have access to a client control panel that allows you to correct, update or delete your personal information. If you are not a Client, or the information you need to update or delete is not located in the client control panel, you may send a request to . Requests will be denied if the data in question is required for our financial accounting or legal purposes or where the burden or expense of providing you access would be disproportionate to your privacy risks, or where the rights of other persons would be violated. In addition, our ability to process your request will be subject to our ability to confirm your identity. Requests that are allowed will be processed in a reasonable amount of time, usually less than 3 business days, but no longer than 30 days. Data that is updated or deleted from our live databases may still exist in its original form in our backups. If your personal information was stored on our servers by one of our Clients, where our Client is the data controller and we are only the data processor, we will forward your request to our Client. Our Client's handling of your request will be subject to any terms of service or contracts that you have with our Client.
Data securityWe have implemented reasonable measures to protect against unauthorized access of personal information. Examples of methods we use are:
- The use of strong SSL and TLS encryption for the transmission of personal information.
- The use of both hardware and software firewalls to protect our servers from unauthorized access.
- Providing ongoing training to our employees on the methods and tools we use to protect your information.
Protection of children
Our Websites and Services are all directed to people who are at least 13 years old or older. In compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we will not knowingly collect data from anyone under 13 years of age.
Links to Third Party websites
Our Websites includes links to third party websites. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Due to the current size and scale of iSparks' operations, the California Consumer Privacy Act (CCPA) does not yet apply. That said, iSparks believes in doing the right thing and is happy to comply with reasonable requests that are allowed within the CCPA from data subjects in California. We also strive to comply with all principles of the CCPA to ensure the privacy and safety of the data we process.
International Data Transfers
Data Transfers from the European Union (EU)
To the extent that iSparks processes any Client Controlled Data protected by the EU Data Protection Laws (aka EU GDPR) that originates from the EEA, in a country that has not been designated by the European Commission as providing an adequate level of protection for Personal Data, the parties acknowledge that iSparks shall be deemed to provide adequate protection (within the meaning of EU Data Protection Law) for any such Client Controlled Data by virtue of the Standard Contractual Clauses as set forth by the European Commission. Upon request, iSparks can provide a signed Data Processing Addendum that includes these Standard Contractual Clauses.
Data Transfers from the UK
To the extent that iSparks processes any Client Controlled Data protected by UK Data Protection Law (aka UK GDPR) that originates from the UK, in a country that has not been designated by the UK Government as providing an adequate level of protection for Personal Data, the parties acknowledge that iSparks shall be deemed to provide adequate protection (within the meaning of UK Data Protection Law) for any such Client Controlled Data by virtue of the Standard Contractual Clauses as set forth by the European Commission (the UK has authorized use of the clauses set forth by the European Commission until the UK has established its own). Upon request, iSparks can provide a signed Data Processing Addendum that includes these Standard Contractual Clauses.
Data Transfers from other countries
iSparks intends to follow all data protection laws from other countries as it learns about them but has not established formal policies for countries not mentioned in this policy. In the absence of formal policies, all data will be protected in a manner consistent with data protection laws from the United States, the European Union and the UK.
Other Terms and Conditions
Questions or concernsIf you have questions, comments or concerns regarding this policy, you are welcome to contact us in one of the following ways:
Through the U.S. Postal Service:iSparks, inc.
881 W. State Street #140-434
Pleasant Grove, UT 84062, USA
1-888-355-4376 (From within the U.S.)
+1-702-800-4911 (International callers)
EU GDPR Representative
Pursuant to Article 27 of the EU GDPR, iSparks is considered a data controller and has therefore appointed a GDPR representative in the EU. This representative can be contacted in addition to iSparks in matters pertaining to our compliance to the EU GDPR in the following ways:
- Sending an email to:
Mailing your inquiry to:
Rickert Rechtsanwaltsgesellschaft mbH
- Isparks -
UK GDPR Representative
Pursuant to Article 27 of the UK GDPR (which currently mirrors the EU GDPR), iSparks is considered a data controller and has therefore appointed a GDPR representative in the UK. This representative can be contacted in addition to iSparks in matters pertaining to our compliance to the UK GDPR in the following ways:
- Sending an email to:
Mailing your inquiry to:
Rickert Services Ltd UK
- Isparks -
PO Box 1487